❓ Frequently Asked Questions (FAQ)

Welcome to our FAQ section — everything you need to know to plan your perfect stay at Sanddancer at Solterra.

🧳 What is included in my stay?

• All bedding, towels, and pool towels

• A fully equipped kitchen (self-catering; you will need to purchase food, laundry and dishwasher tablets, paper towels, etc.)

• Smart TVs – bring your own login details for streaming services

• Family-friendly extras: travel cot, highchair, stroller, step stool, and child toilet seat

• BBQ is not included, but can be hired locally

🏊‍♀️ How far is the Amenity Centre?

• It’s a 10–15 minute walk, or you can drive — guest parking is available at the clubhouse

🧑‍🔧 Do you have a local management company?

• Yes — our professional team is on call 24/7 and based locally to assist you during your stay

🚗 Do I need to hire a car?

• Many guests use Uber, Lyft, or local taxis

• However, for the best experience and flexibility, we recommend a rental car — there’s so much to explore!

⌛ Can we have a late checkout?

• We’ll do our best!

• Late checkouts are available when there’s no same-day arrival — please ask and we’ll confirm if possible

📜 Are you fully licensed and insured?

• Yes, we are a fully licensed vacation rental

• DBPR License No. DWE6312710

🐾 Are pets allowed?

• No — we do not allow pets due to guest allergy considerations

🏡 Does Sanddancer at Solterra have a private pool?

• Yes!

• A private pool (approx. 18ft x 10ft) for your exclusive use — ideal for relaxing or playing with the kids

🔥 Is pool heating available, and what does it cost?

• Yes, pool heating is available for an additional $23 plus tax per day

• Highly recommended between October and April for comfortable swimming

Please note:

• Pool heating is switched on the day of arrival

• It may take several hours to reach optimum temperature

• The pool is heated to a maximum of 87°F, and will only heat to about 10°F above the ambient air temperature

• Pool heating operates on a daytime timer

• Pools cool overnight, so it may take time each day to return to desired temperature levels

💳 What is your payment policy?

• 25% deposit is required at the time of booking

• The balance is due 10 weeks prior to arrival

💬 What if I have more questions?

We’re here to help!
📧 Reach out via our Contact Us page anytime — we’re happy to answer questions and help plan your perfect Florida escape.