🔒 Privacy Policy

At Sanddancer at Solterra, we are committed to protecting your privacy. Below you'll find a clear explanation of how your information is collected, used, and safeguarded during your interaction with us.

📃 Privacy Statement

We take your privacy seriously and follow three guiding principles:

• 🔍 Transparency – We’ll always be open about what data we collect and how it is used.

• 🔐 Security – Your data is securely stored and protected.

• 🤝 Controlled Sharing – We never share your personal details without your consent. Information may be shared with our trusted property management company for your safety and comfort during your stay.

📊 What We Collect

We collect information to deliver a smooth and personalized vacation experience. This includes:

• 👤 Lead traveler contact details (name, phone, email)

• 👪 Names and ages of other party members

• 💬 Communication history via webforms, chat, phone, or email

• 🍪 Cookies and online tracking data for better website performance and relevant advertising

🍪 Cookies & Online Technologies

We use cookies and similar tools to improve your online experience. These small files help us:

• Deliver personalized content

• Provide targeted advertising

• Understand website usage trends

You may control cookie settings through your browser at any time.

📝 Guest Feedback

We love hearing about your stay! With your consent:

• We may use reviews or testimonials on our website or marketing materials

• Your personal details will never be displayed publicly alongside feedback

💌 Use of Personal Data

We (and our property management team) use your data only for:

• Responding to inquiries

• Processing your booking

• Communicating important info before, during, or after your stay

We’ll only send marketing materials if you’ve agreed to it. You can opt out at any time by contacting us.

📧 Email Communication

• All emails from us will clearly identify Sanddancer at Solterra

• If you receive suspicious emails claiming to be from us, please report them so we can investigate

🧾 Your Data Rights (GDPR)

Under data protection regulations, you have the right to:

• 📂 Request the personal information we hold about you

• 🗑️ Ask us to delete all your personal data

To exercise these rights, contact us via the Enquiries page.

📞 Have Questions?

If you have any concerns or would like to understand more about how we use your data, please get in touch with the Sanddancer at Solterra team via our Enquiries page.